Solutions Consultant (Post-Sales)

New Today

Your Role You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and supporting the implementation process of our new procurement workflow solution. You’ll lead customer onboarding and guide clients on how to use our Intelligent Workflows product to achieve their goals. This is a customer-facing role where you will be responsible for technical configuration, customization, and implementation. You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments. As Vertice scales, you’ll be working with a wide range of clients across various industries and regions. You’ll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our solutions consulting team. Responsibilities
Lead onboarding for new customers, focusing on understanding their procurement processes and creatively configuring the product to solve their challenges. Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption. Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes. Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently. Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight. Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently. Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met. Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests.
Requirements
At least 4 years of work experience, with 2-3 years in a solution consultant or functional advisory role. Experience with end-to-end project management, managing multiple client onboarding simultaneously. Proven experience consulting on integration solutions, offering tailored recommendations for optimizing workflows. Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction. A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy.
Nice to Haves
Experience with procurement and finance tools like Coupa, SAP Ariba, Oracle, NetSuite, Workday, or Sage. Strong technical skills, comfortable with software configuration, integrations, and familiar with reading JSON and API documentation. In-depth understanding of B2B procure-to-pay processes and experience working in the procurement space.
Equal Opportunity Statement Vertice is an equal opportunities employer, and you must be legally able to work in the UK. Any data you provide will be stored and disseminated in accordance with Vertice’s privacy policy. Application Details We prefer to deal directly with candidates; no agencies please! If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see if you could be a good fit for another role. #J-18808-Ljbffr
Location:
City Of London, England, United Kingdom
Job Type:
FullTime

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