Technical Pre-Sales & Account Manager (Wireless Telecoms)

Technical Pre-Sales & Account Manager (Wireless Telecoms)

2 days ago Be among the first 25 applicants

We are seeking a proactive and commercially-minded Technical Pre-Sales & Account Manager to support strategic clients within the mobile telecoms sector. This role requires a blend of technical knowledge, client engagement, and commercial awareness to support and grow existing accounts.

The successful candidate will serve as a key interface between clients and the product development team, helping clients maximise the value of our infrastructure asset tracking platform. You will contribute to pre-sales solutioning, identify upsell opportunities, and gather actionable customer insights through a consultative approach.

Key Responsibilities: Client Engagement & Account Management:

- Serve as the main technical and commercial point of contact for assigned telecoms clients.

- Develop trusted relationships with client stakeholders, understanding their business, operational, and technology needs.

- Identify and monetise upsell opportunities, service enhancements, and consultancy engagements.

- Gather customer intelligence to feed into strategic account planning.

- Proactively manage account performance, usage metrics, and satisfaction.

Technical Pre-Sales & Solution Support:

- Support technical scoping and solution design for new and existing client use cases.

- Deliver demonstrations and assist in proof-of-concept (PoC) deployments.

- Collaborate with the product team to influence development based on client feedback and technical feasibility.

- Work with internal teams to estimate effort, define deliverables, and draft proposals.

- Assist in preparing bid responses and technical documentation for RFPs and tenders.

- Capture and prioritise feature requests and technical feedback from clients.

- Translate client requirements into actionable development tickets and user stories.

- Participate in sprint planning, backlog grooming, and product roadmap discussions.

- Provide QA support and validation of features before client release.

Person Specification Essential Experience & Qualifications:

- Proven experience in a technical account management, pre-sales, or solutions consulting role.

- Background in the mobile telecoms industry or infrastructure-related technology.

- Experience supporting enterprise or B2B SaaS platforms.

- Ability to manage multiple clients and projects in parallel.

- Strong commercial acumen and ability to identify monetisation opportunities.

Technical Skills:

- Understanding of telecoms infrastructure and asset tracking technologies.

- Familiarity with cloud platforms, APIs, and web-based applications.

- Ability to read technical documentation and explain concepts to non-technical audiences.

- Proficient with CRM tools, ticketing systems, and project collaboration platforms (e.g. Jira, HubSpot, Trello).

- Experience with 3D modelling, or data visualization platforms.

- Exposure to product development cycles or agile methodologies.

- Previous work with network operators, Towercos, or telecoms consultancies.

Personal Attributes:

- Client-focused and consultative mindset.

- Strong communication and interpersonal skills.

- Organised, detail-oriented, and delivery-focused.

- Able to work independently and collaboratively across teams.

- Curious and proactive in identifying client and market needs.

About Us:

The INS Group is a leading edge technology firm specializing in innovative design solutions and digital transformation services within the telecoms industry. Our team is passionate about creating impactful and robust solutions that drive business success. We pride ourselves on a collaborative and dynamic work environment that fosters creativity and continuous learning.

Job Types: Full-time, Permanent

Pay: Up to £70,000.00 per year

• Company events
• Free parking
• On-site parking
• Transport links

Experience:

• B2B: 5 years (required)
• Wireless Telecoms: 5 years (required)

Language:

• United Kingdom (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Portsmouth PO3 5RJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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