Are you a practical problem-solver with a knack for understanding customer needs and translating them into real-world solutions? Could you advise on a manual mechanism with a technical specification?

About the Role

We're looking for a Sales Advisor to join a small, collaborative team of four, taking sole responsibility for a specialist hardware product line. This is a hands-on, customer-facing role that blends technical sales support with digital promotional engagement.

You'll be the go-to expert for your product range, helping both B2B and B2C customers from builders and architects to homeowners and DIYers find the right product solution. You'll also play a key role in promoting the product online, using social media to showcase features, answer questions, and build brand awareness.

What You'll Be Doing

Responding to customer enquiries via phone, email, and web chat for advice, quotes, and technical support. Recommending suitable products based on customer needs and project requirements. Managing orders, processing invoices, and resolving any issues or complaints. Liaising with production, technical, and purchasing teams to ensure smooth order fulfilment. Creating and scheduling engaging content for social media to promote your product line to DIY audiences. Monitoring and responding to online comments and enquiries to build community and trust. Maintaining accurate customer records in the CRM system.

What ...