Salary:

Competitive Salary + Bonus + Excellent Benefits

Technical Sales Advisor - Cardiff - Pipe and Climate Centre

So, who are we? We are Pipe and Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to your salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Technical Sales Advisor based in Cardiff , you’ll be responsible for:  

• Contribute to the team by communicating effectively and by working to achieve shared objectives.

• Aware of branch targets and objectives.

• Help to improve processes.

• Provide sales and expert advice from a technical view.

• Deal with complex requests that require problem solving and extensive knowledge of products.

• Provide best in class service to customers at all times.

• Check customers’ expectations and explain clearly when these cannot be met.

• First point of contact for customer disputes.

• Develop and maintain strong relationships with customers and suppliers.

• Quote accurate prices to customers within an agreed time.

• General administration.

• Gather information for statistical analysis.

• Raise purchase orders for approval.

• Process sales orders and follow an audit trail.

• Follow health, safety and environment rules and regulations.

• Provide prompt and accurate reports of any incidents.

• Maintain a tidy and hazard free working environment.    

This is a permanent, full-time position working 40 hours per week, Monday to Friday anytime between: 06:30-17:00. No weekend work required.

And here’s what we’d like you to have:  

• Previous experience within a coordination, administrative or customer support role - not essential as full training provided

• Highly organised, proactive, good communication and Microsoft office skills

• Willingness to learn and collaborate within a team environment, and support other departments when required

• Ability to build strong relationships with customers, suppliers and various stakeholders

• Industry knowledge - advantageous