Trade Counter Sales Assistant Trade counter retail super star! You will be joining the Park Royal based electrical wholesaleshowroom specialisingin everything to do with lighting and electrical accessories. Successful electrical wholesaler are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptions customer experience. You will naturally Exceed customers expectations and keep our customer service standards maintained Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customers Support all aspects of the sales journey from product queries, advice and aftersales care Process customer returns and exchanges Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate Providing prompt, efficient and consistent information and communication in line with company policy Liaise with couriers to ensure best service is maintained Build a strong relationship with the product and marketing teams So who are we looking for? Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solu...