Trade Sales Executive, Greater London, England, United Kingdom

Trade Sales Executive

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OKA Greater London, England, United Kingdom

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OKA Greater London, England, United Kingdom

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Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Trade Sales Executive to support our Trade Team, based at our office in Chelsea, London.

We operate a hybrid working model: three or more days from the office, the remainder of the week from home.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Trade Sales Executive with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Trade Manager the Trade Sales Executive is responsible for growth in revenue and reputation of the OKA brand via our Trade division. A fundamental part of our business, the OKA Trade division supports trade customers in the purchase and delivery of OKA products and provides the highest standards of customer service to these clients.

OKA’s Trade Clients are largely professional residential and commercial interior designers, interior stylists, show home designers and design influencers who work with homeowners, architects, builders and developers fulfilling their interior design projects.

https://www.oka.com/us/services/trade

KEY RESPONSIBILITIES

New Business Development within the UK Trade market
Set and conduct regular appointments with Interior Designers
Growth of existing trade accounts through increased conversion, order values, sales and repeat sales
Maximising new trade customer opportunities and working with retail teams to increase revenue for all channels
Utilising your superior product knowledge to support interior designers with their projects and identifying opportunities to cross-sell additional products
Keeping our clients updated with the latest product launches through regular communication
Delivering excellent sales performance to exceed targets
Constantly evaluating the market and competitors
Administration:
Responding to inbound telephone calls from clients
Raising sales quotes, creating invoices, placing trade orders and processing payments
Dealing with internal and external emails and prioritising urgency
Completing order enquiries, applications, delivery and warehouse collections
Responding to stock enquiries, stock availability and advising on stock suitability
Liaising with internal departments regarding QC, stock, deliveries, trade online, marketing, showrooms and customer services
Overseeing orders from start to completion and maintaining good communication with clients
Reconciling accounts/orders daily on Internal CRM software and via Salesforce
Chasing outstanding funds on reserved orders
Managing international orders, including shipping quotes and VAT admin
Supporting Senior Sales Executives as and when required

Customer Service:

Provide a friendly, courteous, professional and positive service at all times
Manage clients’ returned goods in accordance with OKA policies and understand consumer rights
Be an ambassador for excellent customer service to enhance the OKA brand
Other responsibilities as required at the direction of the Head of Trade and IDS

ABOUT YOU

Keen interest in furniture and home furnishings
Proven track record of proactive approach to business and clients with creative selling skills
Minimum 1-2 years’ experience in a customer facing role in a relevant industry dealing with A&D customers
Passion for providing best-in-class customer service and building lasting customer relationships
Excellent team player: collaborative and people driven
Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and friendly
Works well under pressure and to tight deadlines
Highly organised with excellent time management skills
Proficient in MS Office, including Excel, familiarity with Salesforce and Netsuite advantageous
Excellent verbal and written communication skills
Flexible approach to local and international travel
A creative, problem-solving spirit
Passion for the OKA brand

OUR BENEFITS PACKAGE

33 days holiday (including bank holiday entitlement), plus Length of Service increases
Day off for your birthday
Health Care Cash Plan
Enhanced Maternity Pay
Employee Assistance Programme
Eligibility for a discretionary company Bonus Scheme
Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, wellbeing centre and more

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please follow this link.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Industries
Furniture and Home Furnishings Manufacturing

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