Overview

We have an incredible opportunity for an experienced and driven B2B account manager to join our fast-growing and thriving company. As an already successful UK-based business, we are seeking an ambitious, committed, and self-motivated person to help take our UK growth to the next level. This is an autonomous role with the scope to shape one of the company’s most exciting growth opportunities.

KIKI HEALTH is a trusted health supplement retailer, established in 1999 that holds a fantastic foothold in delivering quality health products to the UK and the increasingly global market. We pride ourselves on being ethical, eco-friendly and sourcing only the best ingredients purely from nature.

Main purpose of the role

As an account manager you will be responsible for managing and developing current UK customer accounts whilst also identifying and developing new business opportunities within the UK marketplace. The position will require a proactive approach to maintaining excellent working relationships with established B2B customers and finding new exciting opportunities for growth with new customers.

Responsibilities

• Responsible for the sales and growth of our UK channels.
• Providing excellent service to our existing UK customers and working towards the growth of them.
• Play an active role in bringing new customers on board and initiating outbound calls to prospects who have not expressed previous interest in the product or brand.
• Proactively continue learning with up-to-date product & service knowledge.
• Building rapport to establish a positive and professional relationship with our existing B2B UK customers.
• Increase customer retention and adoption rates through regular check-in calls and correspondence.
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.

Requirements

• Proven track record of sales.
• Experience in B2B Sales
• Knowledge of how to achieve sales targets, and KPIs with new and existing clients.
• Excellent communication skills both verbal and written.
• Resilient and driven.
• A positive approach is essential.

Benefits

• This is a permanent position.
• No weekend working.
• 20 days holiday plus standard bank holidays.
• Referral programme.
• Employee discount.

Job Type

Full-time, Permanent

Salary

DOE

Schedule

Monday to Friday

Work Location

In-person (Aylsham, Norfolk) preferred, option to work remote or hybrid depending on location