Company Overview Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the citys rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight Londons diverse attractionsfrom fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as

Montcalm Royal London House , located in the former Royal Mail headquarters, and

Montcalm Brewery , housed in the historic Whitbread Brewery.

Montcalm East , near Shoreditch, serves as a creative hub, while

Montcalm Mayfair , promises boutique five-star luxury in one of Londons most prestigious neighbourhoods. Beyond luxury accommodation, Montcalm Collection is committed to creating holistic experiences that prioritise comfort, well-being, and exceptional service. From the urban creativity of

Montcalm East

to the tranquil escapes at

Inhabit, Queens Gardens

and

Inhabit, Southwick Street , the collection caters to a wide range of travellers seeking refined elegance and modern convenience. With additional offerings like

Montcalm Townhouses

and

Park Grand Hotels , a stylish 4-star boutique brand, The Montcalm Collection continues to set the benchmark for premium hospitality in London.

ROLE OVERVIEW

The Groups, Meetings and Events Manager is an integral role at Montcalm Hotels. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of the hotel profit plan that maximizes revenue by driving the sale of conference and events facility spaces and Guest rooms. Coach, mentor, and lead your team with clear direction, sharing your experience and focusing on their roles and responsibilities set to achieve the business plan and associated targets and metrics. KEY RESPONSIBILIES

To aid and assist the Director of Groups and Events Sales to convert customer enquiries into confirmed sales by completing proposals and follow up on enquiries on a timely basis, conducting show rounds when appropriate and to develop future and repeat business, contributing to the profitability of the hotels. To manage and develop the Groups, Meetings and Events team to develop successful customer partnerships. In addition, to ensure a clean line of communication is maintained with the operational team. To ensure that all SOPs are adhered to for the department and to implement new strategies and procedures for the department as appropriate. To actively work as a member of the team, contributing to maximising revenue and generating business. To handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service, and to respond to enquiries within 24 hours. To handle all administrative tasks in an efficient and timely manner. To pro-actively identify customer needs and provide solutions to match and exceed them. To build strong working relationships with clients and develop an understanding of their specific needs and requirements. To actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling. Effective diary management maximising yield and revenue per available meeting room and bedroom whilst closely evaluating conversion statistics and lead in times. To respond positively to Groups, Meetings and Events Sales opportunities and identify new accounts and contacts to develop Groups, Meetings and Events sales leads within the hotels. To develop productive working relationships and on-going communication with all departments increasing the development of business and the maximisation of yield and space within the Hotel. To create accurate written quotations and contracts for clients in line with departmental standards. To ensure accurate and up to date customer records in Opera S&C and sales databases and that all best practices are followed and maintained. To contribute to the development and fine-tuning of the systems in place within the office and department. To develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client. To keep up to date with competitor services, installations, and any renovations, as well as on-going promotions for Groups and Events using own initiative to find out more information and communicate them to the rest of the team. To review the payments pre, during and post event with the client, ensuring back up is accurate daily and standards are being followed. To be available to carry out a meet and greet with clients and carry out constructive handovers between the client and the Operations Team both inside and outside office hours. To overview and work on the production of the bookings Function Sheets on a weekly basis in conjunction with the Director of Groups and Events Sales and send to all relevant staff members. To attend the BEO meeting, forecast meeting and pipeline meetings on weekly basis. To overview and supervise operations and logistics of Groups, Meetings and Events and communicate accordingly with heads of departments. To work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the hotel team collectively achieves its goals. To assist in additional projects and departmental tasks as and when required. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. SKILLS & QUALIFICATIONS

To be sales-minded with the desire to achieve excellent results by converting Groups, Meetings and Events business into definite and repeat bookings. To be proactive and able to identify new clients. To actively seize sales opportunities and be able to quantify. To have a personal impact, taking responsibility and using initiative to resolve situations. To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed. To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance. To maintain high levels of professionalism in dealings with customers. To be flexible, responding quickly and positively to changing requirements from clients or management. To be able to work different hours or days depending on groups and events operational requirements. To maintain team focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals. Proficient with Opera Express, Opera Sales & Catering. Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook. At least 4 years of experience in hotel-based similar roles such as Events, Group, and Guest facing Services is preferred. WORKING CONDITIONS

The role is based in the companys London office. Normal working hours are Monday to Friday, 9 am

5.30 pm, during live events and build-up hours may vary. Out-of-hours work at events may be required. Be nefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two-year service. Cash-back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday

because your special day matters! Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note

that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

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