Co-op, Newcastle Upon Tyne, England, United Kingdom

Legal Sales Consultant

Base pay range: £25,000-£28,500 base salary, OTE £42,000 plus excellent benefits. Work Level 6B. 37.5 hours per week, Monday-Friday, flexible between 9am and 9pm, with some evening requirements and one in four Saturdays, or part-time minimum 4 days per week. Remote across England and Wales with occasional travel required. Start date: 19th January 2026.

We are looking for people with great customer service and communication skills to join our estate planning team, helping clients with later life issues without legal jargon.

What you'll do

• Attend video or phone-based appointments to discuss the benefits of later life legal services.
• Work closely with clients to identify their needs and provide information and solutions to meet those requirements.
• Explain legal issues to clients in an understandable way, without legal jargon.
• Develop positive relationships with Co‑op colleagues, working together to provide the best possible client journey.
• Meet agreed targets to deliver outstanding client outcomes and commercial success.
• Occasionally travel for face‑to‑face client or company meetings.

We’re looking for people who have

• Previous experience of B2B or B2C consultative sales and supporting customers to make decisions.
• A full UK driving licence and access to your own vehicle.
• Confidence, empathy, and understanding when speaking with potential clients.
• Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face‑to‑face discussions.
• The ability to consult and influence while showing enthusiasm for our products and services.
• Advanced level of literacy and numeracy.
• The ability to achieve key targets.
• Good general IT skills, with the ability to quickly learn and adapt to new systems.

Why Co‑op?

• Competitive salary.
• Coaching, training and support to help you develop.
• Pension with up to 10% employer contributions.
• Monthly incentive scheme.
• 28 days holiday plus bank holidays (rising to 32 in line with service).
• 30% discount on Co‑op own‑brand food products and 10% discount on other products and services.
• Free support for your physical, financial, and mental wellbeing.
• Wagestream – a money‑management app that gives you access to a percentage of your wage as you earn it.

Building an inclusive work environment

We are actively building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme and will always offer an interview to disabled candidates who meet the minimum criteria for a job. All candidates will be offered reasonable adjustments if needed during the recruitment process.

If you are successful, background checks including an SRA check, credit checks, and a DBS check will be performed. This role does not offer visa sponsorship.

As part of your application you will need to complete an online assessment (up to 50 minutes). Current Co‑op colleagues do not need to complete it.