Job Description\n\nParts Sales Administrator/ Support. \n\nReports to:\n\nParts Supervisor\n\nJob Summary:\n\nThe Parts Sales Administrator deals with customer (internal and external) enquiries and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets. Support with VCA and Customer contracts.\n\nKey Responsibilities:\n\nProcess workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answersPrecisely check customers' orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflowsEnsure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessaryProcess customer returns and raise credit notes as requiredEnsure first class customer li...