Sales Account Manager - Managed IT & Telecom Services
Location: Wilmslow, Manchester (Office-Based)
Salary: £30,000-£40,000 base + Quarterly Bonus Structure
Hours: Full-Time

Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now looking for a Sales Account Manager to join their growing team. This is an exciting opportunity to work in a dynamic environment, helping to manage and grow relationships with a large and diverse client base.

Role Overview:

As a Sales Account Manager, you will play a key role in maintaining and expanding relationships with a portfolio of up to 500 client accounts. Your focus will be on client retention, upselling, and cross-selling additional managed IT and telecom services. You will act as the primary point of contact for your accounts, ensuring client satisfaction while identifying new business opportunities within your portfolio.

Key Responsibilities:

• Manage and retain a portfolio of approximately 500 client accounts, ensuring high levels of satisfaction and engagement.
• Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews.
• Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs.
• Identify opportunities for increasing account value and improving service delivery.
• Attend client site visits as needed to build rapport, assess needs, and strengthen partnerships.
• Act as the first point of contact for client queries, resolving issues efficiently in collaboration with internal technical teams.
• Monitor client satisfaction and usage, ensuring clients are gaining maximum value from the services provided.
• Achieve and exceed quarterly sales and retention targets.

Key Skills & Attributes:

• Proven experience in sales account management, client retention, or internal sales, ideally within the IT or telecoms sector.
• Strong ability to identify opportunities for upselling and cross-selling, with a track record of hitting sales KPIs.
• Excellent communication and relationship-building skills.
• Organised and capable of managing a large volume of client accounts efficiently.
• Commercially minded with a focus on delivering value to both the client and the business.
• Resilient, proactive, and driven to meet and exceed goals.
• Full UK driving licence and willingness to travel to client sites regularly.

What's on Offer:

• Competitive base salary of £30,000-£40,000 per annum.
• Quarterly bonus structure based on performance and client retention.
• Opportunity to work with a successful and expanding business in the Managed IT and Telecom Services industry.
• Supportive and collaborative team environment.
• Ongoing training and career progression opportunities.

How to Apply:

If you're a results-driven account manager with a passion for sales and customer success, apply now with your CV and a brief cover letter outlining your relevant experience and what makes you a great fit for this role.