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Cara Technology Limited provided pay range

This range is provided by Cara Technology Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Leatherhead, Surrey (hybrid after probation)

Hours: Full-time, 37.5 hours/week

Salary: Competitive and negotiable based on experience

Holiday: 26 days plus bank holidays

Summary

We’re seeking an experienced and detail-oriented Sales Administrator to join our growing team. This role supports a wide range of commercial and operational activities — from processing customer orders and maintaining CRM records to preparing quotes and supporting logistics and training delivery. You'll also play a key part in general office administration and act as a first point of contact for many of our customers and visitors.

This is not an entry-level role. We’re looking for someone with at least 3 years of experience in an administrative position, ideally with hands-on experience using a CRM (preferably HubSpot), processing purchase orders, and working with e-commerce systems.

You’ll report to our Sales Support and Sales Admin Manager and join a fast-paced, adaptive, and friendly team that supports a global customer base. The successful candidate will be based full-time in our Leatherhead office during their 3-month probation period. After this, hybrid working (typically 2 days per week in the office) will be introduced.

We’re a highly adaptive business, and progression in this role is flexible — whether you want to deepen your expertise in admin, branch into training, or explore account support, there are multiple career paths open to the right candidate.

Key Responsibilities

Sales Administration

• Manage customer orders through our e-commerce platform (aroxa.com)
• Prepare and issue quotes
• Process purchase orders and handle sales documentation with accuracy
• Collaborate with logistics to ensure prompt, accurate delivery
• Maintain and update CRM records (HubSpot)
• Support the sales team with quotes, order processing, and customer invoicing
• Assist with credit control and payment follow-ups
  
  

• Build and maintain strong relationships with internal and external customers
• Communicate clearly and professionally via email and phone
• Ensure CRM data is accurate, organised, and up to date
  
  

• Respond to queries related to the Taster Validation Scheme (TVS)
• Provide support through our CRM (HubSpot) and issue login details as needed
• Maintain high product knowledge to assist customers confidently
  
  

• Organise travel and accommodation for training sessions
• Prepare training rooms and course materials
• Assist in sample setup and course coordination
• Occasionally support on-site training (typically 1–2 trips per year, each 2–5 days)
  
  

• Manage office supplies and reordering
• Answer incoming calls and direct appropriately
• Greet visitors and prepare meeting rooms for external guests
• Support general office operations
  
  

• Minimum of 3 years’ experience in a sales administration or similar role
• Strong working knowledge of CRM systems (preferably HubSpot)
• Experience processing purchase orders and quotes
• Familiarity with e-commerce platforms and/or online order systems
• Proficient in Microsoft Office (particularly Excel and PowerPoint)
• Excellent written and verbal communication skills
• High attention to detail and organisational skills
• Ability to manage multiple tasks in a fast-paced environment
• Willingness and ability to travel internationally (up to 2 weeks/year)
  
  

• Bachelor's degree or equivalent professional experience
• Experience with accounting tools such as Xero
• Knowledge of ISO 9001:2015 or similar quality systems
• Strong customer service mindset and flexibility to support other areas of the business
  
  

• Competitive salary based on experience
• 26 days’ annual leave plus bank holidays
• Flexible working hours
• Hybrid working (typically 2 days/week in the office post-probation)
• Full-time office-based onboarding during the 3-month probation period
• Pension scheme and sick pay
• Free on-site parking
• Personal development opportunities and support for professional memberships
• Regular company events and team socials
• Enhanced parental and bereavement leave
• A friendly, supportive, and adaptive working culture with room to grow in multiple directions
  
  

• Applicants must have the right to work in the UK; we are not able to offer visa sponsorship for this role.
• The role is based full-time in our Leatherhead office during the probation period. After this, hybrid working (typically 2 days in-office per week) will be phased in.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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