Join to apply for the Sales Co-ordinator role at Caroline Gardner Publishing

Join to apply for the Sales Co-ordinator role at Caroline Gardner Publishing

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A fantastic opportunity to join our superstar sales team has recently become available. We're looking for a Sales Co-ordinator to join us!

permanent / full time / hybrid / entry or junior level

role overview

The Sales Co-ordinator supports the wholesale sales function by managing end-to-end order processing, coordinating with customers, sales agents, and internal teams to ensure seamless operations and excellent service. Reporting to the Senior Account Manager and Sales Director, this role also involves maintaining sales reports, supporting digital platforms, and contributing to account management, trade show planning, and general sales administration.

key responsibilities

• You will undertake a variety of duties, including but not limited to:
• Managing independent order processing; from receipt of order to it being received by the customer
• Liaising with customers, providing excellent customer service
• Sending proformas or chasing overdue invoices; liaising with accounts team regarding payments
• Liaising with warehouse regarding short falls, outwork requirements, order processing, specific customer requests etc.
• Liaising with and providing support to sales agents
• First point of contact for all wholesale enquiries, looks after enquiry or passes to relevant team member
• Responsible for compiling and distributing weekly and monthly sales reports
• Supporting lead account manager on up uploading new releases to website and PixSell, followed by day-to-day maintenance
• Build sample packs for each agent and selected customers for each release
• Handle Phone calls; answer all calls for the business, direct to the correct department
• General ad-hoc admin requirements
• Providing outstanding sales support to the wholesale team
• Additional responsibilities for experienced Co-ordinators may include:
• Assist Account Manager(s) on National and Export accounts
• Take the lead on small National/Export Accounts
• Create export paperwork and secure shipping quotes
• Assist Account Manager on Trade Show design and layout, specifically planning card displays
• Experience in sales related role is ideal but not required
• Ability to multitask and work well under pressure
• A team player, but can work independently, with minimal direct supervision
• Highly organised with excellent attention to detail
• Ability to follow processes and procedures
• Confident telephone manner
• Suitable for entry level applicants

how to apply

To apply, please submit your CV and cover letter, explaining your current experience and reasons for applying directly to HR via jobs@carolinegardner.com

There is no deadline to apply, however, please note applications will be considered upon receipt with interviews to take place at any stage.

If your application is shortlisted, the interview process will consist of a number of stages, the first of which will be a remote interview via Teams with HR (and/or the Senior Account Manager).

the company

Based in South-West London, Caroline Gardner Publishing is a leading supplier of cards, stationery, and stylish home and gifting products, catering to design-focused retailers worldwide. From high street brands and department stores to independent galleries, our products find a home in a diverse range of retail spaces.

With a successful boutique on London’s Marylebone High Street and a vibrant ecommerce platform, Caroline Gardner’s unique blend of quirky and sophisticated designs is also available directly to consumers. Our brand enjoys a strong, loyal following and is both instantly recognisable and highly sought after by a wide array of customers. We’re excited to continue expanding into new product areas with ambitious growth plans on the horizon.

Celebrating 30 years in 2023, Caroline Gardner is a British brand known for its commitment to high-quality products and exceptional customer service. We are deeply conscious of our environmental and community impact, focusing on creating timeless, substantial designs that resonate with modern life rather than fleeting trends.

As part of our dedication to social and environmental responsibility, we have embarked on a continuous improvement journey and have recently received an accredited B-Corp certification.

The business is at an exciting stage of growth and transformation. With ambitious plans to expand our presence across retail and ecommerce, we're looking for talented individuals to help drive this journey.

Caroline Gardner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

further details about the company and role can be found here

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail and Wholesale

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