We are looking for a Sales Manager for an industry leading, independent company offering a diverse range of products and services such as Waste Management, Plant and Tool Hire, Demolition Contracting and Agricultural Services. Head sales initiatives to support Sales Reps & office staff in achieving / exceeding targets/ growth. Drive and shape development and understand opportunities and threats to grow the business. • Develop and analyse sales reports presenting findings to Head of Sales. • Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained. • Build strong relationships with customers to ensure repeat business. • Attend regular Waste Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/ sales. • Monitor, focus and record figures on customer retention and reasons for cancellation. • Coach and develop the customer service team to maintain and exceed customer service levels. • Direct interface with clients to assist with the resolution of customer concerns. • Resolves issues with contracts and commercial operations. • Coaches employees on best practices for managing contract issues and handling daily issues and tasks. • Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation. • Collate and improve database of information regarding contacts/ sales leads etc. • Regularly benchmark competitors to assess our competitiveness within the market. • Engage in and evaluate customer feedback to ensure service meets/ exceeds expectations. • Assist with the marketing strategy for the department and any planned marketing campaigns. • Assist customers in achieving their waste management goals and endorse for industry rewards where applicable. • Represent the company at relevant trade / industry events. • Prepare and produce presentations to promote the company’s services. • Ensure that detailed and accurate information if provided to the transport team including any specific customer demands and any potential hazards. • Any other duties as requested by the Head of Sales or SMT

Person Specification:

• Full driving license. • At least 3 years’ experience managing a team of 5+, ideally in the waste/ construction sector. • Previous experience of successfully selling into the industry with strong skillset in negotiation and closing. • Excellent local geographical knowledge. • Strong people management skills with the ability to motivate and act upon any issues in a timely manner. • Ability to take initiative and anticipate needs. • A talented and concise communicator in writing and in person. • Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum. • Strong financial/ commercial acumen. • Professional and effective relationship-building skills. • A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance. • Ability to work well within a diverse business and use your own initiative.

Mayflower is acting as an Employment Agency in relation to this vacancy.