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Who are we & what we do

Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Railways, Highways, and Healthcare. Our comprehensive suite of solutions, including Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards.

Our Values:

At Pole Star Group, we believe in a culture defined by our core values:

• People 1st : We believe that our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers.
• Customer Obsession : Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service, and a relentless focus on their needs and satisfaction.
• Disruptive Innovation : We embrace change and encourage creativity. We are not afraid to challenge the status quo and pursue bold ideas that drive progress and set us apart from the competition.
• Integrity : We conduct our business with the highest levels of honesty and transparency. We are committed to ethical practices and building trust with our employees, customers, and partners.
• Excellence : We aim for excellence in all our endeavours. We set high standards, continuously improve, and celebrate our successes while learning from our challenges.
• Have Fun : We believe that balancing hard work and fun is key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged.

The Role

At Pole Star Group, we're building the next generation of Enterprise Asset Management (EAM) solutions that improve safety, efficiency and operational excellence. As we scale, we're looking for a Sales Operations Manager to play a critical role in operationalising our go-to-market (GTM) strategy and driving commercial performance across Sales, Marketing, and Customer Success.

You'll report directly to the Chief Growth Officer and will help embed "The Pole Star Way", our RevOps methodology built around HubSpot, ensuring the right systems, data, processes and insights are in place to scale effectively.

Key Responsibilities

Revenue Infrastructure

• Own and administer our HubSpot CRM - ensuring it's clean, structured, and tailored to support all stages of the customer journey.
• Build and optimise sales pipelines, automation workflows, lead scoring, and lifecycle stages across Sales and Marketing.
• Develop integrations and data syncs between HubSpot and other key systems (e.g., finance tools, customer success platforms, product analytics).

Data, Reporting & Forecasting

• Build and maintain dashboards for weekly/monthly GTM reporting (e.g. pipeline health, conversion rates, ACV, CAC, renewals).
• Lead forecast cadence - work with sales leaders to deliver accurate projections, pipeline coverage analysis, and trend insights.
• Create closed-loop feedback between GTM teams to measure campaign impact and commercial effectiveness.

Process & Enablement

• Document and continuously improve GTM processes (from MQL > SQL > Close > Renewal).
• Collaborate with sales enablement to deliver onboarding playbooks, ongoing training, and process documentation for AEs and CSMs.

RevOps Strategy & Execution

• Support the execution of "The Pole Star Way" - driving alignment across Marketing, Sales, and CS through shared goals, SLAs and handoffs.
• Partner with leaders to align resources to priority segments, territories and industries
• Analyse data to identify friction or bottlenecks and recommend process and tooling improvements to accelerate time-to-value (TTV) and sales velocity.

Essentials we are looking for...

• 3+ years in Sales Operations, RevOps, or Business Operations in a high-growth B2B software or SaaS environment.
• Deep experience with HubSpot CRM, including automation, reporting, custom objects and integrations.
• Proficiency with data tools (Excel/Sheets, Looker Studio, HubSpot reports, etc.).
• Familiarity with sales methodologies (MEDDIC, SPIN, Challenger) and lead funnel metrics.
• Strong business acumen and ability to work cross-functionally with Sales, Marketing, Customer Success, and Finance.
• Highly organised, proactive and energised by solving commercial problems through systems and process.

Stuff we'd love, but isn't essential...

• Experience working in a remote environment.
• A level of travel will be required.

Why Join us...

• Be part of a dynamic team that values innovation, collaboration, and personal growth.
• Enjoy a supportive work environment with opportunities for professional development.
• Contribute to meaningful projects that enhance safety and efficiency in critical sectors.
• Participate in a culture that prioritises work-life balance and fun.
• A level of travel will be required.

Benefits

• 25 Days Holiday (plus Christmas shutdown) (pro-rated)
• Benefits Package and Pension
• Hybrid Working (we are currently remote first moving to hybrid working - London Based)
• Flexible working hours
• Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required))