Sales & Service Advisor

New Yesterday

Our client is a well‑established independent automotive business with a strong reputation for high‑quality vehicle servicing, maintenance, and repairs. Known for exceptional customer care and long-standing repeat business, they operate a busy, friendly workshop environment with a strong focus on service excellence.

Role Overview – Sales & Service Advisor

We are seeking an experienced Sales & Service Advisor / Vehicle Service Advisor to join a growing automotive team. This is an excellent opportunity for someone with customer service, sales, or motor trade experience who thrives in a fast-paced environment and is looking to build a long-term career within the automotive industry.

You will be the first point of contact for customers, managing enquiries, bookings, estimates, and ensuring a smooth customer journey from start to finish.

Key Responsibilities

Manage customer enquiries via phone, email, and online booking systems

Convert enquiries into confirmed service and repair appointments

Prepare and clearly explain estimates, pricing, and required work

Schedule jobs and manage workshop bookings efficiently

Keep customers updated on progress, timelines, and any additional work

Liaise with the front-of-house team, technicians, and workshop management

Maintain high levels of customer satisfaction and repeat business

Skills & Experience Required

Previous experience in customer service, sales, or hospitality

Strong communication and interpersonal skills

Confident explaining pricing, services, and technical information

Good IT skills (Excel or similar systems)

Highly organised with excellent time management

Ability to multitask in a busy environment

Automotive or motor trade experience (preferred but not essential)

Full UK driving licence

Working Hours

Monday to Friday: 08:30 – 18:00

1 Saturday per month

Benefits

Competitive salary (£30K–£36K DOE)

Ongoing training and development (including sales training)

Friendly, supportive team environment

Staff discounts

Company social events

Clear career progression opportunities

Free on-site parking

Company pension

Cycle to work scheme

#INDEI

Contact (url removed)
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Location:
Letchworth
Salary:
£30,000 - £36,000 /annum
Job Type:
FullTime
Category:
Automotive/Aerospace

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