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There is an exciting opportunity for a Customer Experience Learning Specialist within the Customer Experience & Marketing team. The role involves working remotely with frequent visits to London and national travel to deliver face-to-face training.

We seek candidates who excel at building strong consultative relationships and rapport. This is a great opportunity for a passionate, self-motivated sales professional interested in in-house work and driving brand standards.

The role focuses on delivering learning solutions across Barchester Healthcare to increase occupancy by converting inquiries and short-stay residents into permanent residents.

Required skills and experience:

• Experience as a Learning and Development specialist, with a focus on sales and conversion.
• Proven growth in commercial success from learning interventions.
• Understanding of best-in-class sales and customer experience practices in fast-paced, multi-channel environments.
• Full UK driving license and ability to travel regularly across the UK, including overnight stays.
• Knowledge of customer experience design and change management.

Role and responsibilities:

• Analyze current practices and results for inquiries and sales, understanding the customer journey.
• Familiarize with Customer and Resident Experience, including Life Enrichment and the Customer Journey, identifying improvement opportunities.
• Develop training to maximize conversion at key points, using customer insights.
• Design structured learning programs for occupancy and customer experience improvements.
• Implement a blended learning approach, collaborating with operators to determine the best delivery methods.
• Travel nationally as needed for face-to-face training.
• Create effective learning environments with appropriate tools and systems.
• Ensure high-quality training preparation and delivery.
• Integrate training modules into Barchester Learning and Development platform and HRIS systems.
• Maintain resources supporting sales and occupancy success for current and future leaders.
• Provide ongoing coaching to leaders as required.

Rewards package:

• Up to £48,000 per annum
• £6,500 car allowance
• Annual bonus
• 25 days holiday plus bank holidays
• Life cover
• Retail and leisure discounts
• Access to medical specialists for second opinions
• Confidential counseling and legal services

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Technology, Information, and Internet

This job posting is still active.