Overview

We are seeking a highly motivated Client Account Manager (Sports) to oversee client relationships within the sports sector. The role requires a strong understanding of the webook.com platform, excellent client management skills, and the ability to support business growth while ensuring smooth day-to-day operations for sports partners.

Responsibilities

• Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients
• Build and maintain event and ticket inventory within the webook.com platform
• Create training programmes and documentation for clients
• Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services
• Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency
• Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams
• Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required

Requirements

• Bachelor's degree in Business, Marketing, Sports Management, or related field
• 3+ years of experience in account management, client services, or sports operations
• Strong communication and relationship-building skills
• Ability to work under pressure during peak sales periods
• Analytical mindset with experience in data-driven decision-making
• Proficiency in ticketing systems, CRM tools, and Microsoft Office

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development

Industries

• IT Services and IT Consulting