Client Success Manager

FX Trading Solutions

London / Hybrid

£80,000 - £90,000 + bonus + benefits

This is a newly created CSM role at a fast-growing FX tech business with an institutional client base across both the buy- and sell-side.

This role is the key link between the product and the people using it. The firm’s platforms are already well established in the eFX space – this role is to make sure clients are onboarded, supported, and consistently getting value. That includes managing the day-to-day account management whilst looking for upsell opportunities, and keeping the right stakeholders engaged.

Ideal background:

• 3–5 years in a CSM, account management, or relationship role within institutional FX
• Hands-on experience with electronic trading workflows - exposure to FIX and similar protocols is a plus
• Comfortable working with asset managers, hedge funds, banks and brokers
• Clear, confident communicator who can build trust at every level, including C-suite
• Highly organised and detail-focused - you’ll be managing multiple client needs at once
• Proactive mindset - you spot opportunities, solve problems early, and know how to drive value for clients

The team is scaling, the products are strong, and the company is investing in client success as a growth function. If you’re looking to build relationships that last (and actually move revenue), this could be a great fit.

Please contact Ian Bailey at Harrington Starr for full details