Location: London (Hybrid/Remote Options)

Industry: SaaS / Technology

Language Requirement: Fluent German - Native Level

Join a high-growth SaaS company as a Customer Success Manager, where you’ll play a key role in supporting and growing relationships with strategic clients across the DACH region. This is a great opportunity to work with a product that's making an impact, backed by a collaborative and people-first culture.

What You’ll Do

• Drive Customer Success & Growth
• Build strong relationships with key accounts, ensuring satisfaction, retention, and identifying opportunities for upsell and expansion.
• Lead Customer Programs
• Plan and coordinate initiatives to ensure customers get maximum value from the platform. Champion adoption and engagement across user teams.
• Own Projects & Renewals
• Support pilots, renewals, and expansion projects, working closely with cross-functional teams to deliver outstanding results.
• Collaborate Across Teams
• Act as a trusted advisor, aligning customer goals with internal teams including Delivery, Product, and Sales.
• Stay Engaged & Aligned
• Host regular check-ins and strategic meetings, including on-site visits and quarterly reviews, to deepen partnerships and maintain alignment.

✅ What You’ll Bring

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Fluent German (written and spoken) – essential.
• Strong multitasking, project execution, and time management skills.
• A proactive, empathetic, customer-first mindset.
• Experience working in a SaaS or technology environment – preferred but not essential.