Customer Success Manager

New Yesterday

Overview

Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success Manager. The candidate will play a key role in building and maintaining strong relationships with high-value corporate and business clients. You will be part of the company Welcome Strategy, onboarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities

  • Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
  • Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
  • Onboard new customers and ensure a smooth rollout of our products and services.
  • Reconnect with declining or inactive clients to win back business.
  • Collaborate with internal teams, sharing customer insights to support ongoing improvements.
  • Handle inquiries via phone, email, and web chat with speed and professionalism.
  • Maintain accurate CRM records and contribute to process improvements.
  • Provide strategic support to help clients achieve their goals using our solutions.

About You

  • Strong relationship-building skills with business and corporate clients.
  • Team player who thrives in a fast-paced, high-volume environment.
  • Excellent communicator with a customer-first mindset and empathetic approach.
  • At least 2 years' experience in customer success, retention, or CRM (ideally in e-commerce).
  • Highly organised with the ability to manage multiple priorities.

What We Offer

  • Competitive salary + performance bonuses (salary can be disclosed on application).
  • Flexible working hours.
  • Collaborative and inclusive work environment.

Please send CV to Colleen Farquharson via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

#J-18808-Ljbffr
Apply
Location:
Belfast
Job Type:
FullTime
Category:
Management & Operations

We found some similar jobs based on your search