Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager \n\nThe candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.\n \nYou'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.\n \nKey Responsibilities\n\nDeliver exceptional customer service to support retention, satisfaction, and revenue growth.\nProactively engage with clients to understand needs, drive usage, and identify growth opportunities.\nOn board new customers and ensure a smooth roll out of our products and services.\nReconnect with declining or inactive clients to win back business.\nCollaborate with internal teams, sharing customer insights to support ongoing improvements.\nHandle inquiries via phone, email, and web chat with speed and professionalism.\nMaintain accurate CRM records and contribute to process improvements.\nProvide strategic support to help clients achieve their goals using our solutions.About You\n\nStrong relationship-buil...