Job Title: Customer Success Manager (Online)\n\nLocation: Belfast -BT3\n\nSalary and Benefits: Competitive with excellent benefits.\n\nHours of work: Office Based Role- 9am- 5.30pm –flexibility offered\n\nEmployment Type- Permanent\n\nNominate Recruitment are thrilled to be partnering with one of Northern Ireland’s most successful Digital Print company. Due to continued growth, they are seeking a Customer Success Manager to join the team. You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction.\n\nDuties will include:\n\n * Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.\n\n * Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.\n\n * Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services.\n\n * Identify and re-engage declining or lapsed customers, using insights to win back their business.\n\n * Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement.\n\n * Manage customer inquiries across phone, email and web chat c...