Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager

The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.

You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.

Key Responsibilities Deliver exceptional customer service to support retention, satisfaction, and revenue growth. Proactively engage with clients to understand needs, drive usage, and identify growth opportunities. On board new customers and ensure a smooth roll out of our products and services. Reconnect with declining or inactive clients to win back business. Collaborate with internal teams, sharing customer insights to support ongoing improvements. Handle inquiries via phone, email, and web chat with speed and professionalism. Maintain accurate CRM records and contribute to process improvements. Provide strategic support to help clients achieve their goals using our solutions. About You Strong relationship-building skills with business and corporate clients. Team player who thrives in a fast-paced, hig...