Graduate Customer Success Manager

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Join to apply for the Graduate Customer Success Manager role at Canonical. 1 week ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and ensure a positive experience navigating Canonical's offerings. They understand customer objectives and leverage internal and external resources to address pain points, align expectations, and develop collaboration roadmaps. This team focuses on providing thoughtful interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. Although primarily focused on the Tech segment, including store customers, you will manage a portfolio of clients. Our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, connecting with diverse users and identifying future champions. Location This role is remote and worldwide. What your day will look like
Supporting customers by resolving ticket requests. Enhancing documentation for problem solving, FAQs, and onboarding. Driving campaigns through digital touchpoints. Identifying high potential and high risk customers. Onboarding new customers and introducing products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Collaborating with Sales and Support to develop engagement plans. Engaging with your customer portfolio to identify risks. Gathering and formatting customer feedback for product review.
What we are looking for in you
Customer-facing experience. Empathy and a drive to help others. Passion for technology, especially Ubuntu. Excellent presentation skills. Strong organizational skills for documentation. Ability to work collaboratively across departments.
Additional skills Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills, is appreciated. What we offer We offer a distributed work environment, personal development budgets, annual reviews, recognition rewards, generous leave, parental leaves, employee assistance, travel opportunities, and travel upgrades for events. Compensation is shaped by location, experience, and performance, with regular reviews and bonuses. About Canonical Canonical is a leader in open-source innovation, publishing Ubuntu and supporting AI, IoT, and cloud platforms. Since 2004, we’ve been a remote-first company committed to excellence and diversity. We foster a workplace free from discrimination and value diverse perspectives. Additional details
Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Software Development
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Location:
City Of Edinburgh, Scotland, United Kingdom
Job Type:
FullTime

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