Overview

Our client, a leading luxury travel brand, is seeking a strategic, people-focused Head of Sales & Service to lead their UK sales and service teams. In this leadership role, you’ll manage a team of Regional Sales Managers, overseeing performance, development, and operations across both brands. You’ll play a key part in delivering an outstanding client experience, fostering a culture of high performance, and driving sustainable commercial growth.

Responsibilities

• Lead, motivate, and develop a high-performing sales and service team
• Set and deliver against strategic sales targets and customer service KPIs
• Champion a culture of accountability, learning, and continuous improvement
• Partner with Product, Marketing, and DMC teams to ensure competitive, compelling travel offerings
• Maintain exceptional guest service standards while driving commercial performance
• Oversee onboarding, training, team development, and succession planning
• Monitor competitor activity and support pricing and positioning strategy
• Take ownership of operational performance, client feedback, and service recovery
• Represent the brand externally, strengthening industry relationships and reputation

Qualifications

• Proven experience leading successful sales or customer service teams, ideally in luxury travel
• A strategic thinker with a hands-on approach and commercial mindset
• Inspirational leadership skills with a track record of developing talent
• Strong communication, negotiation, and stakeholder management skills
• Calm, confident, and proactive especially under pressure
• Knowledge of travel systems is a plus
• Deep understanding of the travel industry and evolving market trends

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Strategic Management Services