12 Month Temporary Contract

Escape Recruitment Services is working with our manufacturing client based in Edinburgh to recruit an experienced Sales Coordinator to join their established and supportive sales team on a 12 month temporary contract to cover maternity leave.

This role offers flexibility around hybrid working once the initial training period in complete.

What you'll be doing:

• Managing incoming enquiries for the sales team
• Identifying customer requirements and technical specifications, working cross-functionally with internal teams to build accurate sales quotations
• Coordinating the quotation process, gathering input from teams such as production and procurement in a timely manner
• Processing sales orders through the ERP system, ensuring all teams understand customer requirements and deadlines
• Monitoring the sales order through the supply chain to ensure timelines are met
• Communicating with customers throughout the order lifecycle, resolving issues and managing expectations
• Providing admin support for customer issues and coordinating with teams including production, quality and engineering through to resolution
• Attending weekly sales meetings and providing updates to support wider team activity

What we're looking for:

• Experience in a similar role such as Customer Coordinator, Sales Administrator or Internal Sales
• Previous experience in a manufacturing environment would be beneficial, but full training will be provided
• Excellent customer service skills, with the ability to support both internal and external stakeholders
• Strong communication skills, confident dealing with international teams to gather information for customer requests and quotations
• Confident IT skills, this should include MS Office, ERP &/or CRM database systems
• A proactive team player with a flexible, can-do attitude
• Highly organised, detail-focused, and comfortable solving problems independently